Business Transformation Change Manager

The Royal College of Physicians of Ireland (RCPI), with its Faculties and Institutes, provides postgraduate medical training and professional development opportunities to doctors working in 25 specialties. Collectively, we are the largest provider of postgraduate medical training in Ireland. Our mission is to ensure that patients receive the best possible care. We do this by training and assessing doctors and providing accredited education and professional development programmes. We also quality‑assure standards in specialist medical practice and promote good health through our policy and public outreach initiatives.
Our members and senior management team are heavily involved in the current transformation of the Irish health service. We work closely with the Medical Council of Ireland, the Health Service Executive, the Department of Health, and other postgraduate medical training bodies. 
We are also undergoing significant internal changes. We are implementing a major programme of transformation that has seen the creation of new business initiatives, the internationalisation of the organisation and closer collaboration with key policy leaders in healthcare. 
We are continuing to adopt a more proactive and progressive role in the Irish and international health sector and have become a more outward‑looking organisation in recent years as a result. As new initiatives have been developed, our workforce has grown, and we now employ approximately 180 staff. We value creativity and innovation and encourage our staff to ‘think outside the box’. 
Our staff surveys consistently show that the Royal College of Physicians of Ireland is a great place to work, with a friendly, supportive atmosphere and a sense that everyone is playing their part in improving Irish healthcare. 
RCPI’s vision is “A globally connected community of doctors improving people’s health”, and RCPI’s mission is to develop and support our learners, trainees, members and fellows to be leaders in healthcare delivery and transformation through training, education and advocacy. 
 
The Connect Programme  
The “Connect Programme” is a large transformational initiative that will enable people, processes, technology and organisational structures to develop capabilities to meet our mission. The programme is driven by a sense of urgency, is broad in scope and impact, and will be delivered in parallel with ongoing operations. 
The proposed change initiative and software solution upgrade aim to enable the transformation of the College. This transformation will be enabled by changes in process and structure to critical College capabilities, including business development and recruitment, admissions/applications, registry and record management, training/education delivery and services delivery. These transformation changes will allow the College to enhance communication with prospective trainees, learners, members and fellows (TLMF) and applicants, and improve overall administrative efficiency. This strategic initiative seeks to establish RCPI as a leading institution in healthcare education and leadership by providing a seamless and personalised experience for all stakeholders. 
 
Progress to date  

• Programme governance structure in place
• Programme and project teams in place
• Organisation design structure updated
• As‑Is and To‑Be mapping complete
• Business requirements defined and documented
• Some readiness projects complete
• Procurement partner selection complete

 Current Status  

• Procurement activities commencing
• Discovery and validation phase commencing
• Implementation readiness projects underway

Role: Business Transformation Change Manager
Duration: 3-year Specific Purpose Contract
Salary: €77,000 + Benefits
Closing Date: 7 April 2026 at 16:00

Business Transformation Change Manager 
The Royal College of Physicians of Ireland (RCPI) is seeking an experienced and strategic Business Transformation Change Manager to support the delivery of the Change & Training workstream within the Connect Programme. This is a major organisational transformation initiative aimed at modernising systems and improving services for trainees, learners, members, fellows and staff, embedding new and improved ways of working across the College. 
The Change & Training workstream leads comprehensive change initiatives designed to strengthen RCPI’s core capabilities, paving the way for new working methods and driving significant behavioural transformation. This is essential for guiding RCPI from its current position to its intended future state, ensuring changes are fully integrated and embraced across the organisation. Business Change Analysts play a pivotal role in facilitating the successful delivery of information technology and business change projects throughout RCPI. 
The appointed individual will be tasked with designing and executing change management initiatives that promote understanding, reduce resistance and facilitate the effective integration of new systems and processes. They will ensure the human aspect of change is proactively managed, with all stakeholders—both within and outside the organisation—engaged, supported and adequately prepared for the transition. 
Reporting to the Connect Programme Manager, the Business Transformation Change Manager will work closely with senior leaders across the organisation, including HR, Communications, IT and other key departments. 
The role will be responsible for the day‑to‑day line management and professional development of the Business Change Analysts, Training Lead and other relevant colleagues associated with the workstream, including mentoring and supporting junior change management resources and contributing to the development of internal change management capability.  
 
Key Responsibilities:
 
Stakeholder Engagement & Management 

• Proactively engage with a diverse range of stakeholders, including internal departments (HR, IT, Communications, Programme Management), senior leadership, external partners, regulatory bodies and end users (trainees, learners,members and fellows). Map stakeholder groups, assess their influence and impact, and tailor engagement strategies to ensure buy‑in and support at all levels
• Collaborate with key stakeholders and project resources to conduct change impact and readiness assessments to understand the implications of change across departments and stakeholder groups for each project within the scope of the Connect Programme
• Facilitate workshops and meetings with stakeholders to build shared understanding of the programme’s vision,benefits and expected outcomes

 Change Management Approach & Strategy 

• Lead the development and execution of a comprehensive change management strategy aligned with the Connect Programme’s objectives and RCPI’s strategic goals, ensuring seamless transitions and high adoption rates for new processes and technologies
• Leverage industry‑standard change management tools and platforms (e.g.ProsciADKAR, Lean Six Sigma toolkits, project management software, stakeholder analysis tools, and communication platforms such as MS Teams and SharePoint) to plan,track and report on change initiatives
• Identify, assess and proactively manage risks and issues related to change initiatives. Develop mitigation strategies, maintain a risk register, and ensure timely escalation and resolution of barriers to successful change adoption
• Ensure change initiatives align with RCPI policies,standards and regulatory requirements. Maintain documentation and audit trails for change activities
• Conduct change impact assessments and readiness evaluations. Identify and manage anticipated resistance
• Monitor and report on adoption and engagement, track key performance indicators and contribute to the continuous improvement of change management practices

Communication & Collaboration 

• Lead the delivery of clear,timely and targeted communications to support the Connect Programme. Working closely with the Communications team and key stakeholders, ensure messaging aligns with programme objectives, promotes transparency, supports understanding and engagement, and enables a smooth transition to new ways of working. Facilitate two‑way communication to gather feedback and adapt messaging as required
• Lead the change and engagement agenda for the Connect Programme, defining scope, tracking progress, promoting positive behaviours and embedding effective change

Benefits Management 

• Support the development and implementation of a benefits management framework, ensuring that change activities align with the realisation of measurable benefits
• Collaborate with Project Managers and stakeholders to establish baseline KPIs and benefits realisation plans for each Connect project, and monitor and report on progress

Training Management 

• Collaborate with training teams to develop and deliver learning programmes
• Provide coaching and support to senior leaders and managers to help them fulfil their change leadership roles

 Support & Mentoring  

• Mentor and develop junior change management colleagues, fostering growth and supporting contribution to the programme
• Lead and manage a small team of Business Change Analysts, providing direction,support and professional development to ensure successful delivery of change initiatives
• Act as a trusted advisor and coach to leaders and managers, supporting them in leading their teams through change

Knowledge and Experience 

• Minimum of 6+ years’ experience delivering organisational change management, change impact assessment and change readiness approaches within a complex or large‑scale environment, from planning through to implementation and benefits realisation
• Experience working within education, health, membership bodies or similarly complex organisations
• Excellent communication, presentation and facilitation skills, with the ability to engage and influence senior leaders and stakeholders
• Proven track record of delivering complex programmes using structured project management skills, with the ability to prioritise and manage multiple tasks
• Strong teamwork and collaboration skills, with a proven ability to lead, support and develop colleagues within a cross‑functional environment
• Experience supporting benefits realisation and aligning change activities with strategic outcomes
• Proven expertise in overseeing change management processes related to the deployment of MS Dynamics technologies and CRM applications
• Expert applied knowledge of change management methodologies and processes (e.g.Prosci, Lean Six Sigma, Agile)
• Ability to work independently and adapt to evolving programme needs
• Proven ability to operate effectively in a dynamic and fast‑paced environment

Qualifications 

• A relevant primary degree is required; a postgraduate qualification and/or change management certification (e.g.Prosci) is desirable
• Project management qualification is desirable

The success of the Business Transformation Change Manager will be evaluated based on the achievement of key milestones within the Connect Programme, stakeholder adoption rates, measurable improvements in process efficiency, and the realisation of defined benefits. Performance indicators will include: 

• Delivery of change management outputs on time and within scope
• Stakeholder engagement and satisfaction scores
• Adoption and utilisation rates of new systems and processes
• Achievement of training and communications objectives
• Realisation of targeted benefits as defined in the benefits management framework

This is a unique opportunity to lead the change management activities of a high‑impact transformation that will shape the future of RCPI. If you are passionate about change, people and delivering meaningful outcomes, we would welcome your application. 
Please submit your CV and a cover letter outlining your experience in leading transformational change and mentoring others.

Competencies: 
1. Organisational Change Management Expertise

• Leading large‑scale change initiatives
• Conducting change impact and readiness assessments
• Applying structured change methodologies (e.g., Prosci, Lean Six Sigma, Agile)

2 Stakeholder Engagement & Influence

• Engaging senior leaders, internal teams, regulatory bodies, and external partners
• Facilitating workshops, building buy‑in, handling resistance
• Mapping stakeholder groups and tailoring engagement approaches

3 Communication Excellence

• Producing clear and targeted communication for diverse audiences
• Supporting transparent messaging for the Connect Programme
• Facilitating two‑way communication and feedback loops

4. Emotional Intelligence & Leadership

• Coaching leaders through change
• Managing and mentoring Business Change Analysts and training resources
• Building trust, fostering collaboration, and modelling positive behaviours

5. Training & Capability Development

• Supporting training design and delivery
• Embedding new behaviours and working methods
• Ensuring stakeholders have skills needed for transition

6. Benefits Realisation & Measurement

• Defining KPIs and benefits plans
• Tracking adoption, utilisation, and behavioural change
• Ensuring outcomes align to strategic transformation objectives

7. Strategic & Analytical Thinking

• Aligning change strategy to organisational goals
• Evaluating impacts, risks, benefits and readiness
• Translating business goals into actionable change activities

8. Collaboration & Teamworking

• Working cross‑functionally (HR, IT, Communications, Programme Management)
• Supporting team development and capability building
• Driving alignment across multiple projects and departments